Frequently Asked Questions

Therapists set their own rates. In some cases, financial assistance can be arranged. Please speak with your therapist to discuss session rates. Both online and in-person sessions are charged at the same rate. Sessions will generally not be extended if the client has arrived late. Should you need to cancel an appointment, please give at least 24 hours notice by phone or email. Sessions cancelled with less than 24hrs notice will be subject to a 50% late cancellation fee. “No show” or missed appointments are subject to the full hourly rate. 

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Our preferred payment method is e-transfer. You can easily arrange payment to admin@curacounselling.ca through your online banking. In some cases, payment can be made by cash or cheque. You will receive a receipt via email for your records.

We know that therapy is a financial commitment, and we do everything we can to make therapy as affordable as possible. For that reason, at this time, we do not accept credit cards in order to avoid extra fees associated with those services.

Many of our clients have health insurance that covers therapeutic services. Insurance plans vary widely and what services are covered are determined by the employer, in agreement with the insurer. If you plan to submit receipts to your insurance provider, it will be important for you to check with your provider ahead of time to ensure that Registered Psychotherapy is covered. We are not psychologists. If you have questions, please contact your Human Resources department or insurance company directly. 

No, in most cases we do not. After payment is received, we will issue you a receipt which can be submitted to your insurer for reimbursement.

This is one of the most asked questions, and it’s a good one! Depending on your situation, your therapist may want to meet anywhere from once a week to once a month. The first session will help us determine how often your therapist feels you should meet. We’ll find a rhythm that aligns with your treatment needs, schedule and financial situation. This number may change as the weeks continue, but it's often a good idea to establish a starting point.

It can be initially hard to determine how long we may need to meet together. There are many variables, depending on your circumstances, history and present concerns. Some visit us for a few sessions, and others choose to engage in a longer therapeutic relationship. While it may be hard to give you an exact number, we’re happy to address this question with you and to make a plan that works for you. 

Another frequently asked question is around our professional titles, and differences between them. Since each of these professionals can provide mental health services, it can be confusing to figure out which one is right for you, or covered by your health insurance. The best way to explain it is by breaking down the services they provide.

Psychiatrist: A psychiatrist is a medical doctor (MD) who has done extra training in psychiatry. They are able to diagnose a mental health issue, such as a depressive or anxiety disorder, mood disorders like Bipolar, or other issues like schizophrenia. They might also prescribe medication to help treat these conditions. Some psychiatrists provide therapy to their patients, but due to the shortage of psychiatrists, this seems to be increasingly rare. They usually provide diagnosis and medication management. Psychiatrists may refer their patients to counsellors for therapy.

Psychologist: Psychologists hold (at least) a Masters degree in psychology, and often have doctoral level education. They are qualified to diagnose mental health issues, but do not prescribe medication. Many will do counselling in addition to their assessments. 

Social Worker: Social workers can be put broadly into two camps…clinical (do counselling) and community. Community social workers might work for Children’s Aid Societies or other social service organizations to provide case management or other social supports, like housing or working in shelters. Many help government or local agencies with social policy, etc. Clinical social workers provide counselling and therapy. Social workers can either have a Bachelors degree (BSW) or Masters degree (MSW). All social workers must belong to the College of Social Workers in order to practice.

Psychotherapists: Psychotherapists are counsellors. That is our speciality. Psychotherapists have graduate level education and training (a Masters degree or equivalent) in psychotherapy and must be registered with the College of Registered Psychotherapists of Ontario (CRPO). You’ll see RP in our title to denote Registered Psychotherapist.